Note: If you are unable to register your product or advance to the next screen, please confirm 'Model Name' is displaying the full name of your product or you have accepted the autocomplete suggestion. Lepidi (translation here) reports the serial numbers of the European E-M5 cameras affected by the crack issue: – Black: BEK501001 til BEK508887 – Silver: BF4501001 til BF4503865 Contact your local Olympus agent if you have that crack issue and they will fix it for you. I've never owned an OM with serial number serial numbers 10xxxx. My copy of the famed 21mm f/2 had a serial number serial number 110000, and my 50mm f/1.8 'made in Japan' a serial number 5810000. I suspect the leading digits represent a design change. Laslo Varadi wrote: I am considering buying an Olympus OMD E-M1 that is a display model from a local camera shop in the USA. The serial number is BHP2956XX. I would like to know roughly how long it has been on the shelf. Introducing the Olympus OM-D E-M10 Mark III. 17 May 2017 New Products. Introducing the Tough TG-5 Compact Digital Camera. 2 November 2016 New Products. Introducing the Olympus OM-D E-M1 Mark II. 20 September 2016 New Products. Introducing the Olympus PEN E-PL8. 20 September 2016 New Products. Introducing the M.Zuiko Digital ED 12-100mm f/4 IS PRO. Olympus Store Product Returns: Returns of Olympus consumer products and related accessories (cameras, lenses, binoculars, recorders and related accessories). Olympus Gear Shop Item Returns: Items purchased from the “Olympus Gear Shop” (a designated shopping area within www.getolympus.com that primarily focuses on apparel and novelties).
At Olympus service is about securing your investments and working with reliable and professional Microscope products. That is why our local service experts are located as close to our customers as possible to maintain and, if needed, repair our products to the highest quality standards.
Our Mission is to offer high quality innovative service solutions tailored to meet the needs of our customers and deliver excellent, reliable service support to ensure that our customers are served with credibility and integrity.
Local Olympus service experts ensure your microscopes are working properly and that they produce quality images. Optimize your image today.
The Olympus Corporation will provide users with the Services in accordance with these Terms, provided that users shall have consented to these Terms in advance of use of the Services.
Olympus prides itself on manufacturing great products - and providing high quality service and customer support.
Our Mission is to offer high quality, innovative service solutions tailored to meet the needs of our customers and deliver excellent, reliable service support to ensure that our customers are served with credibility and integrity. Our local, factory trained Olympus service personnel ensure your microscopes are working properly and that they produce quality images.
You’ve chosen an Olympus microscope system for renowned optics, depth of observation and versatile system options.
As an Olympus customer you expect and deserve value-added service and support. A full-service Support Network staffed by experienced Olympus service personnel is available to you.
Your Olympus Field Service Engineer (FSE) is certified and licensed by Olympus to install, repair, and optimize Olympus advanced imaging systems at your facility. You may send your core microscope and/or related components to Olympus In-house Repair (prior Service Work Order online request required) for repair by an Olympus Repair Technician or you may contact your local Olympus Authorized Service Provider for on-site service at your facility.
We recommend annual Preventative Maintenance for our products. Your Olympus Field Service Engineer (FSE) and Olympus Authorized Service Provider are the only personnel fully trained to service your system. During the annual visit, the Olympus service personnel will perform alignment, calibration, cleaning, and any necessary repairs to optimize your system to Olympus specifications. Annual maintenance visits can minimize system failure, reduce repair expenses, and maximize uptime.
1. Inverted
2. Upright Microscopes
3. Stereomicroscopes/MacroZoom
We stand behind our work, and all repairs come with a 90-day warranty. In some cases, loaner equipment may be available (based upon availability).
1. Inverted
2. Upright Microscopes
3. Stereomicroscopes/MacroZoom
4. Specific application products (only serviced by Olympus In-house Repair)
Designed to protect your investment, maximize your scientific productivity, and minimize downtime, an Olympus Service Contract helps you focus on your research. Keep your high-quality imaging system operating at peak performance with a Gold or Platinum Service Contract. Programs provide the following benefits:
Gold Service Contract
Covers repair or replacement, labor, and travel (when applicable) for all parts (excluding consumables, software programs, upgrade of software programs, and certain third party components). All repairs are performed by Olympus licensed, certified Field Service Engineers or Olympus Authorized Service Providers to Olympus specifications.
Platinum Service Contract
Includes all the benefits of the Gold contract, plus one on-site preventative maintenance visit per year for each year you have the Service Contract.
Submit an Extended Warranty/Service Contract inquiry or call 1-800-225-8330 Option 4 for more information.
To purchase service parts*:
1. If you do not know the part number you need please submit a technical inquiry or call 1-800-225-8330 Option 4. To associate the correct service part, we will need the model number and serial number of your product.
2. If you know the part number you need, please submit a Customer Service inquiry or call 1-800-225-8330 Option 2.
*Some service parts may require Olympus service personnel to perform the repair. Return of customer installed service parts is prohibited.
We are committed to providing you the best technical support for your microscope system. Your Olympus Sales Representative is always your first point of contact when considering a new system. For after sale support, our Technical Assistance Center (TAC) can answer questions related to system operation, the maintenance of your system, or applications. TAC may provide remote diagnosis of performance issues and remote software support (model dependent). TAC can connect you with the appropriate Olympus specialist for the most complicated inquiries.
If you have questions related to system operation, service/repair, applications, or any other technical matter our TAC is here to help. To provide the best support we request the model number and serial number of your product when you contact us. Submit a technical inquiry or call 1-800-225-8330 Option 4, Option 1.
Olympus In-house Repair in Center Valley, Pennsylvania does not accept incoming repairs without a Service Work Order (SWO). If TAC recommended an In-house Repair, please complete the SWO request or call 1-800-225-8330 Option 3 for additional support.
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